Thank you for visiting and shopping at www.ojasjewels.com. Following are the terms and conditions that constitute our Shipping and Delivery Policy:
Domestic Shipping Policy
Once we receive your order, we take prompt action to dispatch your Order. All orders are processed within 2-3 business days after receiving the payment of your order. Orders are not shipped or delivered on weekends or holidays. Orders placed late on Friday or on Saturday will not be processed until Monday. If you want Priority or Express shipping then you can send us a request or contact us before making a payment of your order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping and Delivery is subject to change or if there will be a significant delay in shipment of your order, we will contact you via email or telephone and let you know the reason of your held up a shipment.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email at your given email id once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If any reason customer wants to cancel the order, then please inform us via email and call us at +91- 9810129728 within 1 hour after placing the order.
Customs, Duties and Taxes
www.ojasjewels.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibilities of the customer (tariffs, taxes, etc.).
www.ojasjewels.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship items worldwide. We determine the shipping carrier once we know the country.
Please note that the shipping charges include shipping, Indian custom clearance charges, packaging and agent charges. The customers are fully responsible for any charges, import (customs) duties and taxes applicable in their country and to be paid by the customer only.
We have two Shipping options -
Free Shipping - Delivery Time 15 to 18 working days
Express shipping - Delivery Time 6 to 7 working days.
Customer can select the option at the time of checkout.
We recommend all our valued customers to inspect your package for damage before signing the receipt.